iYogi announced a software product development partnership with GlobalLogic, Inc. to create a "Generation V" services platform for iYogi's proprietary technical support application framework, iMantra. The fastest growing direct-to-consumer and small business technical support brand from India, iYogi has more than 50,000 subscribers worldwide.
GlobalLogic, the leader in global software product development, will assist in the enhancement of iYogi's service delivery framework using best-of-breed Web 2.0 tools and applications. Some of the innovative features to be introduced through this software product development tie-up include an application that resides on the customer's desktop and provides integration with iMantra ("Support Dock") and a global MPLS-based IP transport platform that provides customers with the instant deployment of remote access and voice-based support with a single click. This advanced implementation allows for integration with POS payment systems to facilitate real-time processing at the point of sale.
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